NGIS offers the full package, including cross-software support of spatial systems, offering a GIS Helpdesk service along with project specific solution support.
Our mission is to provide independent cross software spatial systems support that assists organisations in utilising the technologies within their business.
GIS Helpdesk
NGIS offers GIS Helpdesk services to provide clients with a single point of contact for all of their spatial systems support needs.
We do not just support individual software packages - we support entire solutions and aim to help clients in whatever way we can. As Australia's largest independent GIS consultancy, NGIS is not limited by contracts with software vendors and this is why we can provide comprehensive spatial systems support for a wide range of products including ESRI, FME, MapInfo, Open Source and Google applications.
GIS Helpdesk provides clients with access to a vast array of skills and experience that are not confined by software, nor are we restricted in the advice and direction we are able to provide to you. We have the capability to use whatever resources we think will help you best in what you need to do.
Solution Support
NGIS is an industry leader in providing comprehensive and dedicated support for spatial data infrastructure solutions.
Solution Support agreements are established on a project by project basis, offering the best dedicated NGIS resources to provide the support required. NGIS offers numerous types of Solution Support to existing clients, including:
- Input into Infrastructure Strategy
- Project Management (client, vendor and contractor liaising)
- Application Architecture Advice
- Development and Web Design
- Resource and Load monitoring
- Scripting and Scheduled Tasks
- Patch and Upgrade Rollouts
- Server Administration
- Balancing Load Connection
NGIS Solution Support extends to a wide variety of products including FME, ArcGIS Server, Oracle, SQL Server and GeoSamba.
Software Supported
NGIS is not bound by any agreements with software vendors, meaning we have the capacity to support a wide range of software products including:
- ESRI
- ArcGIS Desktop and Extensions
- ArcGIS Server
- ArcSDE and ArcIMS
- ArcPad
- FME and FME Server
- MapInfo
- ERMapper
- Google Earth and Google Maps
- Oracle
- SQL Server
- Smallworld
The NGIS Advantage
The biggest advantage of using NGIS for your support needs is that you receive access to the largest pool of spatial professionals in Australia, ready to help you.
NGIS employs a tiered-support structure that provides communication and access to the wide NGIS professional community. For organisations and companies who find it hard to staff spatial professionals, or who want to free up time by outsourcing support, we provide the perfect model. Our staff are highly skilled and dedicated; we guarantee to have someone looking at your request within 3 business hours and we also offer 24-hour support capabilities where required. Our normal support hours cover both East Coast and West Coast business hours in Australia.
We provide what we believe is a unique service offering in the market place, differentiated by the following factors:
- Cross Software Support - Vendor independence allows us to provide unbiased advice and to support any number of different products.
- Data Support - We do not just support software use; we also support usage of specific data, particularly remotely-sensed data from various sources.
- Business Support - We offer solution support, a single point-of-contact for all of your spatial support needs.
- 24-hour support - We have a 24-hour support model in place.
- Complete Package - NGIS support provides a gateway support matched with relevant training, consultancy and project management